Refund policy

Please choose our items carefully before making your selection and proceeding with your on-line purchase order as we do not refund for change of mind for custom covers.

We are only able to accept a product for a refund, replacement or credit where there has been a major failure, such as:

1. When the product has been assessed and found faulty.
2. The product has been wrongly described.
3. The product differs from the sample provided.
4. Or the product does not meet the “fitness of purpose”.
5. All return requests must be submitted within 30 days of delivery.
6. Refunds will be processed within 5-7 business days.
7. A fee maybe charged for cancellations before an order is shipped to cover transaction costs. This can be up to 5% depending on the payment method used on the order.
8. Once an order is shipped, Purfit may offer a refund at it's own discretion, however all discretionary refunds carry a 20% restocking fee and all postage fees must be paid by the customer. (custom covers will not be refunded)
9. All Returned and Exchanged merchandise must be in new, resalable, unused, undamaged condition, securely and correctly repacked in original box & packing materials. A valid Return Authorization Number (RA#) is required and must appear in black ink on the return address label.

NO Returns, Refunds, or Exchanges for:

• Items with logos, monograms, or embroidery
• Damaged, abused, misused or incorrectly packed items
• Custom car covers and covers made from customers dimensions