Please choose our items carefully before making your selection and proceeding with your on-line purchase order as we do not refund for change of mind for custom covers.
We are only able to accept a product for a refund, replacement or credit where there has been a major failure, such as:
- When the product has been assessed and found faulty.
- The product has been wrongly described.
- The product differs from the sample provided.
- Or the product does not meet the “fitness of purpose”.
- All return requests must be submitted within 30 days of delivery.
- Refunds will be processed within 5-7 business days.
- A fee maybe charged for cancellations before an order is shipped to cover transaction costs. This can be up to 5% depending on the payment method used on the order.
- Once an order is shipped, Purfit may offer a refund at it's own discretion, however all discretionary refunds carry a 20% restocking fee and all postage fees must be paid by the customer. (custom covers will not be refunded)
- All Returned and Exchanged merchandise must be in new, resalable, unused, undamaged condition, securely and correctly repacked in original box & packing materials. A valid Return Authorization Number (RA#) is required and must appear in black ink on the return address label.
NO Returns, Refunds, or Exchanges for:
- Items with logos, monograms, or embroidery
- Damaged, abused, misused or incorrectly packed items
- Custom car covers and covers made from customers dimensions